In Assisted Living and Memory Care environments, the Case Manager is the invisible engine of the facility. They are tasked with the Herculean burden of managing a "logistical jigsaw puzzle": daily medical appointments, recurring therapy sessions, inter-facility transfers, and family-coordinated outings.

When this process is manual, it creates a "Coordination Crisis." A single appointment change can trigger a dozen phone calls between the facility, the transport provider, the doctor's office, and the resident's family. This administrative friction doesn't just increase costs—it steals time from resident engagement and creates a stressful "reactive" environment for the staff.